Terms of Service

• When we say "Company", "we", "our", or "us" in this document, we are referring to 0x4d2 LLC.
• When we say "Services", we mean the ai-receptionist platform, whether delivered within a web browser, desktop application, mobile application, or another format.
• When we say "You" or "your", we are referring to the people or organizations that own an account with our Services.
• When we say "Calls" or "Communications", we refer to any interaction between the AI receptionist and your callers, including but not limited to voice calls, text messages, and chat conversations.

• You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. Authentication is handled securely through Google Firebase, our trusted authentication provider.
• You may not use the Services for any purpose outlined in our Use Restrictions policy, and you may not permit any of your users to do so, either.
• You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
• You must be a human to register an account. Accounts registered by "bots" or other automated methods are not permitted.

• Call Recording and Monitoring: All calls and communications handled by our AI receptionist are recorded and stored. This recording is necessary to provide our service and is also used for quality assurance, training purposes, and to improve our services. By using our Services, you acknowledge and consent to:
  • The recording and storage of all calls and communications
  • The analysis of call content and patterns to improve our AI systems
  • The review of calls by our AI systems for quality assurance
• Administrative Access: Our administrative staff may access your account, including call recordings and communications, in the following circumstances:
  • To investigate or address technical issues or support requests
  • To ensure compliance with our terms of service
  • To investigate potential abuse or illegal activities
  • When required by law or legal process
• Data Security: We implement strict security measures to protect your calls and communications:
  • All data is encrypted in transit and at rest
  • Access to call recordings is strictly limited to authorized personnel
  • Access logs are maintained for all administrative actions

• If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
• All new accounts receive a 3-day free trial period. During this trial period, there is a strict limit of 30 minutes total call time, regardless of the account type selected. This trial period is intended specifically for setting up your AI receptionist, including configuring the AI voice, instructions, personality, and knowledge base. Exceeding the call time limit or using the trial period for purposes other than setup may result in immediate account termination.
• For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible until you make payment. If your account has been frozen for a while, we will queue it up for auto-cancellation. For complete details on account cancellation, please refer to our Cancellation Policy.
• If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
• All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. You are responsible for payment of all taxes, levies, or duties. Taxes are automatically calculated and collected via our payment processor Stripe.
• We generally do not offer refunds given our free trial period and low-cost subscription model. However, in certain circumstances, we may consider refund requests. For complete details on our refund practices, please refer to our Refund Policy.

• You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple no-questions-asked cancellation link. You can find instructions for how to cancel your account in our Cancellation policy. An email or phone request to cancel your account is not automatically considered cancellation. If you need help canceling your account, you can always contact our Support team at hello@0x4d2.com.
• All of your content will be inaccessible from the Services immediately upon account cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
• If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle. See our Fair Refund policy for more details.
• We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, there is at least one account doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our Use Restrictions policy.
• Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

• Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
• Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

• Your use of the Services is at your sole risk. We provide these Services on an "as is" and "as available" basis.
• We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
• We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted. Please refer to our Security Overview for full details and our Security Response page for how to report a security incident or threat.
• When you use our Services, you entrust us with your data. We take that trust to heart. You agree that 0x4d2 may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:
  • To help you with support requests you make.
  • On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.
  • To safeguard 0x4d2. We'll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.
  • To the extent required by applicable law. As a US company with all data infrastructure located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches 0x4d2 for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If 0x4d2 is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.
• We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. You can see a list of all subprocessors who handle personal data in our Privacy policy.
• Under the California Consumer Privacy Act ("CCPA"), 0x4d2 is a "service provider", not a "business" or "third party", with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, the Privacy policy. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use 0x4d2's Services in a way that violates the regulations.

• We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
• The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company's logos or any Service logos for promotional purposes. Please email us at hello@0x4d2.com for requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don't guarantee completely error-free Services.

Our Services utilize artificial intelligence systems to provide various functionalities. By using our Services, you acknowledge and agree to the following:

• AI Generated Content: Our AI systems generate content based on the inputs provided. While we strive for accuracy and appropriateness, you acknowledge that AI-generated content may not always be perfect, complete, or suitable for your specific needs. You are responsible for reviewing and validating any AI-generated content before use.
• Training and Improvement: We may use anonymized and aggregated data from your interactions with our AI systems to improve our Services. This process does not include personal or sensitive information, and all data used for training is handled in accordance with our Privacy Policy.
• No Guarantee of Availability: While we strive to maintain consistent AI system performance, we cannot guarantee uninterrupted availability of AI features. These systems may occasionally be unavailable due to maintenance, updates, or technical issues.
• Usage Limitations: You agree not to use our AI systems for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Services. We reserve the right to limit or restrict access to AI features if we detect abuse or excessive usage that could impact service quality for other users.
• Call Recording and Analysis: Our AI systems record and analyze all calls and communications to provide our services. This includes:
  • Recording and storing all conversations for quality assurance and training purposes
  • Using call data to improve our AI models and service quality
  • Analyzing conversation patterns to enhance our AI's understanding and responses

• We mention liability throughout these Terms but to put it all in one section:
• You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
• In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that's on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and in general giving a damn. If you choose to use our Services, thank you for betting on us.

• If you have any questions about these Terms of Service or our ai-receptionist platform, please contact us:
• Email: hello@0x4d2.com
• Phone: +1 (833) 856-2733
• Address: 1209 Mountain Road Place Northeast, STE N, Albuquerque, NM 87110